Stevie Neale Cloud Resume Project

Professional Experience

Integration engineer and administrator for Okta Identity Access Governance and SaaS application integration specializing in authentication and authorization, SSO/MFA/SCIM provisioning, Infrastructure as Code, user lifecycle management, and automating onboarding/offboarding.
Led IAM team as Scrum Master owning scrum ceremonies, sprint lifecycles, quarterly priorities, and ticket management in Atlassian Jira.
Optimized authentication and authorization through automation in Okta and contributed to the migration away from legacy, manual IAM processes and HitachiID software.
Designed the concept map for a Role-Based Access Control solution in Okta utilizing first-principles thinking, Infrastructure as Code best practices, cross-departmental collaboration, clear ownership, and least privilege.
Implemented and maintained enterprise RBAC using Terraform and API-driven workflows, establishing scalable patterns for group structures, application assignments, and lifecycle automation.
Authored and edited 30+ pages of Confluence documentation and company-wide communication (emails, posts, newsletters).
Supported SOX and HITRUST Compliance efforts through UARs and maintaining updated access reviews for owners.
Improved transparency and efficiency across the organization by creating more than 15 event-driven user and lifecycle management Okta workflows.

Oversaw infrastructure and Identity and Access Management (IAM) for enterprise applications including Active Directory and Azure EntraID, Microsoft Office 365 (Outlook, Teams, SharePoint) as well as Microsoft Exchange, Intune, Autopilot, and Defender ensuring access and security for 300+ remote employees.
Managed device lifecycle, MDM solutions, and compliance using Intune, JAMF, and Ivanti, including provisioning, patching, encryption, and remote troubleshooting.
Built and documented automated workflows that improved onboarding/offboarding processes, user access reviews, and account lifecycle management using scripting and workflow tools in Azure/EntraID.
Demonstrated problem-solving, initiative, and project ownership saving over $60k by scripting a hardware-level remediation for 55 compromised devices.
Adhered to security frameworks such as NIST, SOC 2, HIPAA, CIS Controls, and OWASP to help minimize risk throughout the organization.
Created and maintained accuracy of 20+ documents for inventory management, troubleshooting, support escalations, departmental SOPs, Role-based access controls (RBAC), and application governance.
Supported on-premise migrations, ISP configurations, networking, servers, firewalls, and deployments
Trained Level 1 support and resolved ticket escalations from the Jira HelpDesk.

Delivered responsive user support to remote workforce across MacOs, Windows, M365, VPN, SaaS applications, and telephony systems. Improved team SLAs in Jira by 100%!
Managed device imaging, distribution, and compliance using Intune, Active Directory, and Jira asset management.
Created training materials and documentation to streamline support processes and reduce ticket volume.
Focus on continuous self-improvement: attended professional trainings, completed technical certifications, and sought various networking opportunities for personal and professional development.
Developed foundational automation skills in PowerShell, Bash, and CLI tools to streamline troubleshooting and reduce manual work.

Current Volunteer Board Member of BuildaBridge, a nonprofit arts organization dedicated to bringing trauma-informed arts education to underserved communities. I focus on technical improvement, fundraising, and curriculum.
Trained and taught BuildaBridge International's "Safe Spaces Model" in Guatemala, Colombia, and the USA. Directed and instructed youth art programs with over 50 nonprofits, community arts organizations, and schools.
Budgeted projects resulting in over $80k in grants and donations for youth art programs. Analyzed and presented data regarding program outcomes for grants and donors.
Created curriculum and utilized holistic teaching methodologies for over 500+ students ages 2-18, fostering creativity, collaboration, and critical thinking through playwriting, improvisation, dance, and music.